Director of Front Office
by Hilton MENA in Hotel & Resort Management
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: oversee the entire Front Office operation to maintain high standards, evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement, ensure regular and VIP Guests are recognised, operate with a sales attitude and promote the hotel brand's loyalty scheme, maximise room occupancy at best rates and use up-selling techniques, set departmental objectives, work schedules, budgets, policies, and procedures, monitor appearance, standards, and performance of the team, ensure Team Members have knowledge of products, services, pricing, policies, and local area, maintain good communication with all departments, monitor staffing levels, conduct monthly meetings, manage staff performance issues, recruit and train the Front Office team, comply with security and health regulations, and assist other departments as necessary.
