Terms and conditions

Business Name: Professional Pyramid Human Resources FZE
Location: Duqe Freezone, Dubai, UAE
Contact Information: For any inquiries or support, please contact us at help@professionalpyramid.com.

Refunds: We operate a strict no-refund policy. Once you engage with our services, we begin the preparation process immediately, and the service is deemed initiated and delivered. We encourage clients to review our service descriptions thoroughly before making a purchase to ensure it aligns with their needs.

No Guarantee of Employment: While we are committed to providing high-quality services that support your job search, securing a job or achieving specific outcomes (such as landing interviews) cannot be guaranteed. Each client's situation is unique, and numerous factors beyond our control can influence the job search process. Although we suggest that an effective job search typically takes 2-4 weeks, this is an estimate based on certain conditions and should not be considered a definitive timeline.

Resolution Process: We value our clients' satisfaction and strive to resolve any issues promptly. If you have a complaint or dispute, please email us at help@professionalpyramid.com with a detailed description of the issue. If the matter cannot be resolved through email correspondence, we will arrange a phone call to discuss the issue further. Our goal is to reach an amicable resolution in a timely manner.

Operating Hours: Our business operates from 9 AM to 6 PM, Monday to Saturday. While we aim to respond to all client queries as quickly as possible, there may be instances where it could take up to 72 hours to provide a comprehensive response, particularly during peak times or complex inquiries.

Service Descriptions: Each of our services is designed to meet specific needs in your job search journey. Detailed information on what each service includes, along with any potential limitations, can be found on the individual service pages on our website. Should you require any additional clarification, please do not hesitate to contact us.
Adjustments and Revisions: We are committed to delivering products that meet your expectations. Upon receiving your CV, you may request adjustments or revisions. However, once you have secured a job, updating your CV to reflect your new role will require the purchase of a new service.
Service Delivery Timelines: We provide estimated delivery timelines for each service. These timelines are intended as a guide and may vary depending on the complexity of the work and our current workload. We will keep you informed of any significant delays.

Payment Terms: Payment in full is required at the time of service purchase. We accept various payment methods, including credit/debit cards and secure online payment platforms. Should additional fees apply (for example, for expedited services or multiple revisions), these will be clearly communicated to you before payment is processed.
Subscription Services: For services that involve recurring payments, you will be billed automatically at the start of each billing cycle. To avoid being charged for the next cycle, you must submit a cancellation request to help@professionalpyramid.com before the current cycle ends.
Payment errors/mistakes: All payments are handled by our payment processing partner, "Stripe, Inc." - in the event of a customer error that would warrant a refund, the processing fee will be deducted from the refunded amount.

Client Data Protection: We are committed to protecting the privacy and confidentiality of our clients. In line with UAE data protection regulations, we ensure that all personal information and data provided by clients are securely stored and used solely for the purpose of delivering our services. We will not share your data with third parties unless required by law or with your explicit consent.
Data Retention and Deletion: We retain client data for the duration of the service and for a reasonable period afterward for administrative purposes. Should you wish to have your data deleted from our records, you may request this in writing, and we will comply, provided that the data is not needed for legal compliance.

Active Participation Required: Our services are designed to support and enhance your job search efforts. However, it is essential that you remain actively involved in your job search. Our products are not intended to replace your efforts but to complement them. Success in securing interviews and job offers largely depends on your own proactive engagement in the process.
Accurate Information: To deliver effective services, we rely on the accuracy of the information you provide. It is your responsibility to ensure that all details, such as your work history, education, and career goals, are accurate and up-to-date. Inaccuracies or omissions may affect the quality of the services we provide.

Ownership: Upon delivery, all products created by Professional Pyramid Human Resources FZE, including CVs, LinkedIn profiles, and other materials, become the property of the client. We do not retain any ownership rights over these products and will not share them with third parties.
Modifications: You are free to modify the products as you see fit. However, we recommend that any significant changes be reviewed by our team to ensure that the modifications do not compromise the effectiveness of the materials.

Cancellation of Services: Clients may cancel any recurring subscriptions by contacting help@professionalpyramid.com. To avoid additional charges, cancellation requests should be submitted before the next billing cycle begins. Once a subscription is canceled, access to the associated services will be terminated at the end of the current billing period.

Limitation of Liability: Professional Pyramid Human Resources FZE will not be held liable for any loss or damage resulting from the use of our services, including but not limited to missed job opportunities or dissatisfaction with the service outcome. Our services are provided on an "as-is" basis, and while we strive to deliver high-quality work, we cannot guarantee specific results. Clients agree to use our services at their own risk.
Third-Party Recommendations: From time to time, we may recommend third-party tools or services to complement our offerings. We do not assume any responsibility for these third-party products and services, and clients are encouraged to review the terms and conditions of those providers separately.

Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of the UAE, with specific jurisdiction in the Duqe Freezone. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in the Duqe Freezone.

Changes to Terms: We reserve the right to update or modify these terms and conditions at any time. Changes will take effect immediately upon publication on our website. By continuing to use our services after any changes are made, clients agree to be bound by the revised terms.
Acceptance of Terms: By purchasing or using our services, clients confirm their acceptance of these terms and conditions. It is the client's responsibility to review these terms periodically to stay informed of any updates.

Provision of Information: For the completion of your product, all required details must be submitted within 30 days of purchasing our service. If the requested information is not provided within this period, we will proceed with creating the product using the information we currently have. Any requests for revisions or updates after the product is delivered may necessitate the purchase of additional services.