Director of Guest Experience
by The First Group in Hotel & Resort Management
As the Director of Guest Experience at Ciel Dubai Marina, Vignette Collection, you will orchestrate the entire guest journeyâfrom pre-arrival to post-departureâensuring memorable and emotionally resonant experiences that align with the brandâs luxury positioning. You will oversee key teams such as Guest Relations, Concierge, VIP Services, and Ciel Connect to champion thoughtful service and guest-centricity. Your leadership will focus on touchpoint enhancement, loyalty engagement, VIP handling, and the creation of signature moments. Youâll drive performance standards aligned with LQA, Forbes, and brand excellence, and foster a culture of empowerment, innovation, and emotional intelligence within your team.