Manager â Self Care & Technology
by e& Enterprise in Telecommunications & Networking
e& Group (formerly Etisalat) is seeking an innovative and strategic Manager â Self Care & Technology to lead the digital transformation of customer self-service experiences. This role is critical in driving the virtualization of customer interactions across channels such as voice (101), chatbots, WhatsApp, apps, and web. The selected candidate will define and execute a cutting-edge AI and customer experience strategy, backed by deep analytics and smart technology adoption, to optimize customer satisfaction, reduce operational costs, and improve digital engagement metrics across B2B and B2C verticals.