Key responsibilities

• Attending Service calls related to BPM, O2MS, Tablet & other Newgen Applications.
• Implementing CR’s related to BPM, O2MS, Tablet & Other Newgen Applications.
• Enhancing the BPM, O2MS, Tablet & Other Newgen Applications with new functionality.
• Deploying and supporting applications on test and production environment.
• Able to solve all complexity applications related incidents.
• Liaising with other second line operations groups and development to solve incidents.
• Able to analyze impact of incident and communicate it to affected user areas and minimize it.
• Suggest solution to solve the root cause (the problem) of the incident.
• Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts.
• Coordinating & Working together with application development team and vendors.
• Understands application support requirements towards developments and makes sure that they are acceptance tested.
• Conduct regression test for new developments for issues.
• Report incidents towards application vendor (third line support and maintenance) and any performance issue towards development, and tracks resolution status.
• Regularly checks performance of supported applications and areas if it keeps SLA.
• Delivering the CR’s/projects as per the schedule.
• System Maintenance: All application maintenance is undertaken and executed.
• Ensure detailed impact analysis of any change request is carried out.
• Use the Bank’s methodology for SDLC including software engineering tools.
• Create milestones to improve performance and coordinate with the Software Development Team.
• Coordinate with Project Managers for new Software Support related projects and services.
• Liaise with Project Manager for timely completion of tasks as per Bank’s Quality Management System.
• Prepare documentation and maintain transparency.
• Maintain proper control for all Development within the agreed quality parameters.