IFZA
Renewals Consultant
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Report job as expired
Job expiry date: 23/06/2025
Job overview
Date posted
10/05/2025
Location
Dubai, United Arab Emirates
Salary
AED 10,000 - 15,000 per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
23/06/2025
Job description
The Renewals Consultant at IFZA Dubai plays a crucial role in managing the license renewal process for IFZAās professional partners and licensees. This role involves proactively communicating with clients, addressing escalations, negotiating matters, maintaining up-to-date records via CRM, and conducting in-person meetings to foster strong relationships. The consultant ensures all renewals are handled with precision and in accordance with company standards, contributing to client satisfaction and organizational efficiency.
Required skills
client communication
CRM management
data analysis
negotiation
report preparation
face to face meetings
license renewal process
trend analysis
professional partner support
customer relationship management
Microsoft Office
escalation handling
email correspondence
in-person consultation
process coordination
Key responsibilities
- Notify clients and professional partners of upcoming renewal dates in alignment with organizational timeframes
- Manage complex renewal cases escalated from the administrative team
- Negotiate with professional partners to achieve optimal outcomes
- Analyze data to identify trends and create action plans for improving partner conversion rates
- Update and monitor CRM systems to effectively manage client portfolios
- Respond to client emails and queries professionally and promptly
- Conduct face-to-face meetings with clients to strengthen relationships
- Maintain partner relationships through reports, meetings, and training sessions
- Support the team with additional duties as assigned by management
Experience & skills
- Full proficiency in English; other languages are a plus
- Intermediate computer literacy and proficiency in MS Office
- Strong communication skills, both over the phone and in-person
- Self-motivated with a strong work ethic and proven performance history
- Strong negotiation capabilities
- Industry knowledge in licensing, amendments, cancellations, or immigration is advantageous
