Back to jobsAccount Manager
Location
Qatar
Company name
qlub
Sector
Sales & Customer Services
Contract duration
Full time
Salary (monthly)
Non-Dislcosed
Experience
2-3 Years
About the role
Qlub is a global fintech startup that is revolutionizing dine-in payments within the F&B industry. We are growing exponentially - in just 1.5 years, we have raised over $42 million and are present in the UAE and 5 other countries!
Responsibilities
- Managing a large portfolio of key strategic brands in Qatar - end-to-end ownership from pre-onboarding, to onboarding to performance management
- Ideating and building key processes and mechanisms for revenue growth as well as client retention and sentiment.
- Working cross-functionally across operations onboarding, product, support and other functions
- Managing stakeholders from senior management (e.g. Brand Directors) to on-ground staff (e.g. Restaurant Operations Managers)
- Reporting and generating insights for both internal and external stakeholders • Collaborating with cross-functional teams for seamless delivery
- Spending time on the ground (around 20-40%) to support onboarding trainings, build relationships, and deep dive on performance management
- Liaising with senior leadership and driving key priorities, projects and strategic levers to enable business impact
Requirements
- Minimum 2-3 years of experience managing accounts
- Direct account management, growth management or project management experience strongly preferred
- F&B/hospitality industry experience preferred
- Bachelor’s degree
- Fluency in English is a must and Arabic would be an advantage
- Strong entrepreneurial spirit - desire to build something big, hustle to get things done and have a measurable impact for your efforts.
- Customer obsession alongside a results-oriented mindset
- Ability to ideate and execute independently and pivot quickly when required
